Is this online casino reliable for AU players?
Royal Reels has a reliable Curaçao license, and implements a series of procedures in order to maintain the safety of its users. However, these could be made more explicit on the website.
Australian players probably know this already: it’s not easy keeping up with all the new online casinos entering the gambling market. In this article, we will discuss a new platform that is not much talked about, but which may be of interest to some: Royal Reels. It has several attractive bonuses, loads of game options, but, as we will see, also some problems when it comes to payment methods and safety. In this article, we will tackle all of this, and we will do so with objectivity and transparency. Read on to find out more!
Mobile App | No |
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Established | 2023 |
License | Curacao Gambling Licence |
Overall Rating 4.2 / 5 | |
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Bonuses | |
Mobile-Friendly | |
Licensing & Safety | |
Support |
The best presentation a casino can make of itself to attract new users is to release generous and appealing bonuses. In the case of Royal Reels, we found a nice mix of welcome bonuses and recurring promotions to retain the loyalty of users, such as weekly cashback. However, there is no VIP programme of any kind and no Royal Reels free chip bonus.
Here, in any case, is how to get a bonus at Royal Reels in a few simple steps:
Click on the ‘Rewards’ button in the top right-hand corner
Scroll through the various offers available
Click on ‘Claim Now’ on the bonus that interests you
Make a qualifying deposit to activate the bonus
Start playing
Royal Reels’ welcome bonus is quite simple and classic: it is a 100% deposit match bonus up to $500, with wagering requirements of 30x for a minimum deposit of $20. One important point is that table games contribute only 3% of the wagering requirements, so it is better to play slots, which contribute 100%.
Great news for those with a low budget is the presence of a no deposit bonus. Just sign up to Royal Reels and you will get $10 to use as you wish. Beware, however, of the rather high wagering requirements (40x), which could make it very difficult to withdraw, since you will have to wager $400 total.
Royal Reels not only offers bonuses for new users, but also many others to retain existing clients. Among them is the Happy Hour Bonus: every day, between 12 noon and 2pm and between 5pm and 7pm, by making a minimum deposit of $20, you can get a 25% match-up bonus of up to $250, with the usual 30x wagering requirements.
Last but not least, each week between Sunday and Monday, there is a 10% cashback on slot losses, which can go from $20 to $100. That’s a great incentive to keep playing despite losing money, but remember to always do that responsibly.
Payment methods are one of Royal Reels’ sore points. Or rather, they have advantages and disadvantages that fail to offset each other, creating an anomalous situation. Among the advantages, we can mention that this is a crypto-friendly casino, meaning that deposits can be made with Bitcoin and Ethereum. Also, when using these casino payment methods, there is no minimum or maximum limit on the deposit amount. With VISA and Mastercard credit cards, on the other hand, there is a limit (between $30 and $1000) and also a fee as high as 3%.
Let’s now move to the real problems. First of all, these four listed methods are the only ones for depositing. No e-wallets, then, which is a rarity nowadays. Even worse is that these methods cannot even be used to withdraw! Those who want to withdraw their money will have to use a bank transfer, meaning the Royal Reels withdrawal time can potentially be more than a week.
Service | Deposit | Withdrawal | Payout Time |
---|---|---|---|
Visa | $30-1000 | – | – |
Mastercard | $30-1000 | – | – |
Bitcoin | No limits | – | – |
Ethereum | No limits | – | – |
Bank Transfer | – | $50-9,000 | 3-7 days |
Royal Reels can boast partnerships with all the big giants of the gaming industry. Among the casino software providers featured on the site are Evolution, Pragmatic and Yggdrasil, although some big names are missing. In any case, the platform has many of the most popular options, especially in the live and table games sections and in the richest category of all: slots. However, a negative aspect is that games are unavailable in demo mode.
Slot Machines | Live Games | Table Games |
---|---|---|
Big Bass Amazon Xtreme | Crazy Time | Rocket Dice |
Sugar Rush 1000 | Stock Market Live | Mini Roulette |
Gates of Olympus | Roulette Live | European Roulette |
Keep ‘Em | Blackjack Lobby | Hi-Lo |
Book of Shadows | Baccarat Lobby | Blackjack |
The pokies section is full of classic games by Pragmatic Play, from the Big Bass series to Gates of Olympus. However, there are also less famous and very innovative slots created by high-growth developers such as Hacksaw and Nolimit City. Unfortunately, it is not possible to further categorize the slots (e.g. by searching for megaways), making the search and discovery of new games more complex.
Name | Provider | RTP | Paylines | Min. Bet |
---|---|---|---|---|
Big Bass Amazon Xtreme | Pragmatic Play | 96.07% | 10 | $0.10 |
Sugar Rush 1000 | Pragmatic Play | 96.53% | Scatter Pays | $0.20 |
Gates of Olympus | Pragmatic Play | 96.5% | 20 | $0.20 |
Keep ‘Em | Hacksaw | 96.19% | No | $0.10 |
Thanks to Evolution Gaming’s presence, the Live Games section of Royal Reels has great live games such as Crazy Time and Stock Market Live. However, we thought we would have found more roulette or blackjack options: only a few games are produced by Evolution and Pragmatic. The quality, however, is excellent, as is the very high level of the live dealers.
Game | Description | RTP |
---|---|---|
Crazy Time | Crazy Time doesn’t have the highest RTP, but it’s probably the most fun live game on the market. With an incredible amount of combinations, multipliers and huge bonuses, this is much more than a spinning wheel. | 95.4% |
Stock Market Live | This Evolution live game allows you to feel like a New York Stock Exchange broker. Bet on the rise or fall of your shares and win frequently. | 99% |
Roulette Live | The only standard live roulette game by Evolution on Royal Reels is an eternal classic that will make you feel like you’re in a real casino. | 97,3% |
Blackjack Lobby | Pragmatic Play brings blackjack fans into an elegant environment where fans with all budgets can challenge the dealer and reach the number 21. | 99.59% |
Lightning Baccarat | Part of Evolution’s Lightning Series, this Baccarat table is full of suspense, with mysterious dealers and lightning everywhere. | 98.76% |
Surprisingly, the table games section is better stocked than the live games one, and the variety is really wide. Of course, there are numerous roulette and blackjack options, but also dice games, sic bo, various types of poker and much more.
Name | Description | RTP |
---|---|---|
Mini Roulette | A ‘mini’ version of the most classic casino game by Playtech, which allows for quick and relaxed play. | 96.15% |
American Roulette | This Belatra Games’ American roulette includes different tables suitable for different budgets. The meagre graphics are compensated for by simplicity and speed of use. | 97.3% |
First Person Hi-Lo | Excellent 3D graphics and total immersion in this version of Sic Bo created by Evolution Gaming. The high RTP promises big winnings. | 99% |
Multihand Blackjack | BGaming’s MultiHand Blackjack is the perfect choice, allowing you to play three hands at a time and is perfect for those who want speed rather than suspense. | 99.23% |
Royal Reels does not have an app, but it is still available from the browser of any mobile device, be it iOS or Android. Royal Reels website is optimized for screens of all kinds, as you can see in the screenshots below, even if both the smoothness and the image quality could be better. In general, though, it is useful to remember that the mobile version is the same in every way as the desktop version: same games, same payment methods, and so on.
Royal Reels is owned by Digibrite SRL and holds a Curaçao license. This, in theory, makes it a secure and reliable platform. However, such security is not particularly emphasized on the site. For example, SSL encryption is mentioned when there are talks of data protection, but without going into details, which is not very reassuring. Even when it comes to responsible gambling, no special precautions seem to have been taken apart from self-exclusion.
The support on Royal Reels, this must be said, is really excellent. True, there is no phone number, and the operators only speak English, but the 24/7 live chat service is outstanding. No bots that don’t understand requests, but real operators who reply immediately and are ready to answer any questions. For those who prefer it, there is also an email address, and the reply usually arrives within a few hours.
Live chat: | Yes |
Email: | info@royalreels.com |
Phone: | No |
Available: | 24/7 |
Languages: | English |
Before concluding our article, we want to compare Royal Reels to other similar platforms to better understand its strengths and weaknesses. Among the competitors, we chose some very popular casinos in Australia that offer similar options in terms of games and safety measures. The table shows that Royal Reels’ welcome bonus is quite weak compared to its competitors, as are the payout times and payment methods.
Casino | Royal Reels Casino | Lukki | Stay Casino | Spin Samurai | Richard Casino |
---|---|---|---|---|---|
Bonus | 100% up to $500 | $4000 + 300 FS | $5000 + 300 FS | $800 + 75 FS | $5000 + 300 FS |
Min. Deposit | No | $20 | $20 | $10 | $20 |
Min. Withdrawal | $50 | $20 | $20 | $20 | $10 |
Payout Time | 2-7 business days | Instant | 1-5 days | 1-5 days | 1-5 days |
Payment Methods | VISA, Mastercard, Bitcoin, Ethereum | Interac, Visa, Mastercard, Neosurf, Muchbetter, iDebit, Flexepin, Jeton, MiFinity, Bitcoin, etc. | Interac, VISA, Mastercard, Payz (ecoPayz), MuchBetter, Skrill, Neosurf, Neteller, Giropay, Maestro, Bitcoin, etc. | Interac, VISA, Mastercard, Payz (ecoPayz), Skrill, MuchBetter, Neteller, Neosurf, Maestro, Bitcoin, etc. | Interac, VISA, Mastercard, Payz (ecoPayz), Skrill, MuchBetter, Neteller, Neosurf, Giropay, Maestro, Bitcoin, AstroPay, etc. |
License | Curaçao | Curaçao | Curaçao | Curaçao | Curaçao |
It is not easy to evaluate a casino like Royal Reels. While we appreciated the offer in terms of games, bonuses and customer support, there are too many elements that left us wondering. First of all, there is very little choice in terms of payment methods, which could turn many users away. Also, we would have appreciated a greater focus on security. In short, Royal Reels is a casino with potential, but one that still needs a lot of improvement.
Royal Reels has a reliable Curaçao license, and implements a series of procedures in order to maintain the safety of its users. However, these could be made more explicit on the website.
The casino has a single no deposit bonus. It consists of $10 that the user obtains right after signing up. To use it, there’s no need for Royal Reels no deposit bonus codes.
The wagering requirements are 30x for every bonus, except for the Royal Reels no deposit bonus: in that case, they go up to 40x.
The only withdrawal method on Royal Reels is the bank transfer. This means that it can take up to 7 working days to withdraw the winnings.
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